FAQs

You can cancel or update your order before it ships. Just email us at care@kaahu.us with your order number. If your order has already shipped, we’ll guide you through the return process.

You have 90 days from delivery to initiate a return. Email us at care@kaahu.us and we’ll send you a return label.

• In original, unworn condition
• With tags attached
• In original packaging, including the dust bag

Refunds are issued to the original method of payment once your return is received.

We don’t offer exchanges after an order has shipped. If you’d like a different item, place a new order and return the original.

You can track your order anytime from the Order History section of your account. For help, email us at care@kaahu.us.

We currently ship within the United States, excluding the following territories:

• Micronesia
• Guam
• Marshall Islands
• Palau
• U.S. Virgin Islands

We’re working toward international shipping soon.

With free shipping, orders typically arrive within 5–8 business days.

Kaahu is rooted in the Hawaiian idea of a guardian—someone who walks alongside, not ahead. We design bags that reflect care, connection, and craft.

We work with natural fibers like jute, organic cotton, and juco. Our production is low-waste, labor-conscious, and built to last. Through our partnership with 1% for the Planet, a portion of every sale goes toward environmental work around the world.

• Organic canvas: A sturdy cotton textile grown without harmful chemicals
• Jute: A rain-fed, low-impact fiber
• Juco: A woven blend of jute and cotton that balances structure and softness

Yes. All Kaahu products are made without animal-derived materials.

You’ll find detailed care instructions on our Care Page. A few small steps can go a long way in keeping your bag well.

Yes. Our packaging is recyclable and plastic-free. We use:

• Recycled paper boxes
• Water-activated paper tape
• Algae ink (carbon-negative) for printing

Every element is chosen to minimize waste while protecting your bag in transit.

• Jute: Grows with minimal water and no pesticides
• Organic cotton: Preserves soil health and reduces runoff
• Juco: Offers breathability, strength, and natural beauty—well-suited to lasting design

Each collection reflects a specific story—from endangered species to lost symbols of the natural world. We’ve honored the Orca whale, the extinct Huia bird, and others as quiet reminders of what’s still worth protecting.

Yes. We partner with manufacturers who prioritize ethical labor and sustainability across every step of production.

We use natural fabrics. Subtle variations in color, weave, or finish may appear—these reflect the organic nature of our materials and the hand-finishing of each piece.

Yes. Enter your message in the Order Instructions box at checkout, and we’ll include it in the shipment.

Not at the moment, but it’s something we’re exploring.

Email us at care@kaahu.us. We respond within one business day.

Our team is available 24/7 by email.

We read everything. You can send feedback or suggestions to care@kaahu.us—your thoughts help shape what’s next.

Join our newsletter to receive updates on new releases, early access, and quiet announcements.

• Instagram
• Facebook
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• LinkedIn

Yes, where applicable by law.

No. We refund product costs only, not shipping fees.

Please allow 7–10 business days after we receive your return for the refund to appear.

Yes. You’ll find it linked in the footer of our website.

• Visa, MasterCard, American Express, Discover
• Shop Pay
• PayPal
• Other secure providers offered at checkout